Crowdsourcing 2026 AI Predictions

12/29/25

Source:

Success Motions Blog

Expert Consensus

2026 AI Enterprise Implementation Predictions

https://www.successmotions.com/post/crowdsourcing-2026-what-ai-experts-agree-will-happen-in-customer-experience-and-customer-operations

If 2024 was the breakthrough and 2025 was the pilot-to-production scramble, 2026 looks like the year customer operations gets serious about making AI repeatable. Our blog article reviews late-2025 predictions from major analysts and platforms, then compares where they converge and where they differ to estimate what is most likely in 2026. This article synthesizes late-2025 research and 2026 outlooks from Salesforce, McKinsey & Company, Zendesk, Deloitte, Forrester, Gartner, and Microsoft.