The Pros and Cons of Using Generative AI in a Customer Support Setting

9/6/23

Source:

Rohan Mathawan on TechStory

Perspectives

Generative artificial intelligence and support organization considerations.

https://techstory.in/the-pros-and-cons-of-using-generative-ai-in-a-customer-support-setting/

Generative AI is changing the way we do many things, but have we really seen all this nascent technology can do? The answer is that things will change even more dramatically as we begin to incorporate generative AI. However, are we ready to let it handle our customer support just yet?