Is AI Transforming Outbound Call Centers?

5/17/25

Source:

Lakisha Davis on metapress.com

Transformation

Using AI in outbound call centers - opportunities, considerations and risks.

https://metapress.com/is-ai-transforming-outbound-call-centers/

Artificial Intelligence (AI) integration into outbound call centers has rapidly gained momentum in recent years. With technological advancements, companies are discovering new ways to optimize their sales, customer service, and collections processes. But the question remains: Is AI truly transforming outbound call centers?