Contact Center Jobs Safe From AI Until 2026, Finds New Cavell Report

Cavell recently revealed that despite the CX industry fully embracing automation, this will not lead to a huge reduction in contact centre agent numbers until after 2026, according its new research.

The Q2 2024 CCaaS Market Evolution Report interviewed leading CCaaS and Contact Centre providers at companies of all sizes across the UK, Western Europe, and the US to provide a comprehensive understanding of the future of contact centres.