Citi Exec: Generative AI is Transformative in Banking, but Risky for Customer Support

3/6/24

Source:

Matt Marshall for VentureBeat

Industry Use Cases

https://venturebeat.com/ai/citi-exec-generative-ai-is-transformative-in-banking-but-risky-for-customer-support/

Generative AI has created a profound and positive shift inside of Citi toward data-driven decision making, but for now the nation’s top-three bank has decided against an external facing chatbot because the risks are still too high.