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AI Implementation: Moving From Buzz To Tangible Business Solutions

9/6/23

Source:

Wayne Elsey on Forbes

Forbes Business Development Council

Implementing artificial intelligence solutions for customer operations and customer success.

When business leaders first started to discuss AI and its off-shoots, there was a lot of promise attached to it. There wasn’t much discussion about the downside of it, such as bias, increased disinformation, greater power to disrupt and manipulate humans, etc. However, as with everything, people are taking off their rose-colored glasses, and many now realize that with this potent technology comes a lot of challenges. That's a good thing. We have to get beyond the hype and tackle AI with a realistic and ethical approach.

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