A Whole New World: The Exciting New Roles AI Is Creating in Customer Support

9/12/23

Source:

Declan Ivory for Intercom

New Roles in AI

New job roles in AI and customer support.

https://www.intercom.com/blog/ai-creating-new-customer-support-roles/

As the customer service space finds new and exciting ways to work with AI, the roles, responsibilities, and career paths that make up support teams are being reshaped.

Many future customer service roles will focus on maximizing the human-AI partnership – meaning customer service will no longer be a step towards a different career, but one of the most exciting careers out there.