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Success Motions

Highlights:

The State of Agentic AI in 2026

Success
Motions

Consulting and News at the Intersection of Customer Operations and Enterprise AI / ML Solutions

7/23/26

Customers Prefer AI Chatbots, Says British Gas Owner as 1,300 Call Center and Back Office Jobs Axed

Industry Dynamics

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8/18/26

Using AI To Find The Hidden Pattern Behind Most Legacy CRM Failures

Testing with AI

7/14/26

Rewiring Customer Experience for the Agentic Era

Approaches

Recent

Using AI to find legacy system issues.

8/18/26

Using AI To Find The Hidden Pattern Behind Most Legacy CRM Failures

Testing with AI

The importance of context in AI solutions.

7/30/26

Context, Not Correlation, Will Define Successful AI Implementation

Trends

AI solutions replacing humans in call centers.

7/23/26

Customers Prefer AI Chatbots, Says British Gas Owner as 1,300 Call Center and Back Office Jobs Axed

Industry Dynamics

Customer experience and AI approaches, features, and use cases.

7/14/26

Rewiring Customer Experience for the Agentic Era

Approaches

Research into support workflows AI agent evaluation in 2026.

6/7/26

Building Customer Support AI Agents at 100M-User Scale

Research

Obstacles to successful agentic AI implementation in 2026.

6/3/26

The State Of Agentic AI In 2026: Companies Are Chasing, Few Are Catching

Critical Success Factors

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