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Success Motions

Highlights:

Agile's Quarter Century Crisis

Success
Motions

Consulting and News at the Intersection of Customer Operations and Enterprise AI / ML Solutions

2/9/26

Building User Trust in AI Chatbots

Research

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4/2/26

Stanford Enterprise AI Playbook

51 Successful Implementations

4/6/26

Ground-Truth Memory For Personalized AI

Research

Recent

4/6/26

Ground-Truth Memory For Personalized AI

Research

51 enterprise AI stories and why they were successful

4/2/26

Stanford Enterprise AI Playbook

51 Successful Implementations

The new users to track for loyalty analysis are going to be AI agents.

3/3/26

How Brands Are Reinventing Loyalty for the AI Decision-Maker

AI Agents as Customers

For technology service providers, agentic AI represents both a profound disruption and a major growth opportunity.

2/20/26

The $200 Billion Agentic AI Opportunity for Tech Service Providers

Use Cases

Use AI and humans together for customer support in 2026.

2/12/26

Human First, AI Smart: The Customer Experience Balance for 2026

Perspectives

Building user trust in AI chatbots for customer service through human-like cues and perceived reliability.

2/9/26

Building User Trust in AI Chatbots

Research

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